Terms of Service

These Terms of Service govern your use of commerce360.uk and explain the basis on which information and services are made available by Commerce 360.

By using this website, you agree to these Terms.

If you do not agree with them, please do not use the website.

1. About Commerce 360

Commerce 360 is an independent ecommerce, merchandising and omnichannel consultancy.

Commerce 360 provides consultancy, advisory, diagnostic, transformation and fractional leadership services to retailers, consumer brands and other organisations.

Website:

commerce360.uk

Email:

hello@commerce360.uk

Where a separate consultancy engagement is agreed with a client, the specific terms contained in the relevant proposal, statement of work, engagement letter or services agreement will apply to that engagement.

If there is any conflict between these website Terms and an expressly agreed client contract, the expressly agreed client contract will take precedence in relation to the services covered by that contract.

2. Use of this website

You may use commerce360.uk for lawful business and informational purposes.

You must not:

• Use the website unlawfully
• Attempt to gain unauthorised access to the website or associated systems
• Introduce viruses, malware or other harmful technology
• Attempt to disrupt the operation or security of the website
• Use automated tools to scrape substantial amounts of website content without permission
• Copy or reproduce Commerce 360 materials in a way that infringes intellectual property rights
• Use the website to transmit fraudulent, defamatory, unlawful or abusive material
• Misrepresent your identity or business when submitting an enquiry

Commerce 360 may restrict or suspend access to the website where reasonably necessary to protect its systems, users or legitimate business interests.

3. Website information

The information provided on commerce360.uk is intended for general business information only.

Although Commerce 360 takes reasonable care to keep information accurate and useful, website content:

• Is not intended to constitute specific commercial, legal, financial, accounting, tax or investment advice
• Should not be relied upon as a substitute for advice tailored to your individual circumstances
• May not reflect every relevant commercial consideration affecting your organisation

Any examples, insights, frameworks, case studies, articles or performance metrics shown on the website should be considered in their particular context.

Past results do not guarantee future results.

Commercial performance can be affected by many factors outside Commerce 360's control.

4. Consultancy services

Commerce 360 may provide services including:

• Ecommerce strategy
• Ecommerce diagnostics
• Ecommerce trading
• Merchandising
• Commercial and P&L planning
• Conversion optimisation
• Customer experience
• CRM
• Digital marketing strategy
• Omnichannel strategy
• Marketplace strategy
• Digital transformation
• Technology assessment
• Operations
• Fulfilment
• Returns
• International expansion
• Fractional ecommerce leadership
• Transformation planning
• Implementation and delivery support

The precise scope of any engagement will be agreed separately.

No consultancy engagement is created merely because:

• You visit the website
• You submit an enquiry
• Commerce 360 responds to an enquiry
• An initial conversation takes place
• Commerce 360 provides an initial high-level view

A formal engagement begins only when the relevant scope and commercial terms have been agreed.

5. Proposals and scopes of work

Where Commerce 360 issues a proposal, statement of work or similar document, it may set out matters including:

• Objectives
• Scope
• Deliverables
• Responsibilities
• Timetable
• Fees
• Payment terms
• Assumptions
• Dependencies
• Client responsibilities
• Intellectual property arrangements
• Confidentiality
• Termination provisions

A proposal is not binding unless and until accepted in accordance with its stated terms.

Commerce 360 may withdraw or revise an unaccepted proposal.

Unless otherwise stated, proposals are intended for the recipient organisation and should not be distributed externally without permission.

6. Client responsibilities

Successful consultancy engagements usually depend on cooperation between Commerce 360 and the client.

Clients may therefore be responsible for providing, where appropriate:

• Accurate business information
• Access to relevant data
• Appropriate systems access
• Relevant financial information
• Ecommerce performance data
• Stock and merchandising information
• Marketing information
• Technology information
• Access to appropriate members of the organisation
• Timely feedback and decisions

Commerce 360 is entitled to rely reasonably on information supplied by the client unless otherwise agreed.

Clients remain responsible for their own final business decisions.

7. Recommendations and commercial decisions

Commerce 360 may provide analysis, recommendations, plans, forecasts, commercial models and strategic advice.

However, business decisions ultimately remain the responsibility of the client.

Commerce 360 cannot guarantee:

• Particular revenue growth
• Particular profit improvement
• Specific conversion increases
• Margin improvement
• Stock reductions
• Customer acquisition levels
• Market performance
• Technology performance
• Marketplace approval
• International expansion outcomes
• Investment returns

Any targets, scenarios, projections or forecasts are based on assumptions and information available at the relevant time.

Actual results may differ.

8. Third-party platforms and suppliers

Commerce 360 may discuss, assess or recommend third-party platforms, agencies, software providers, marketplaces, logistics providers or other suppliers.

Examples could include ecommerce platforms, CRM systems, PIM systems, analytics platforms, marketing technology, fulfilment providers or marketplaces.

Unless expressly agreed otherwise:

• Commerce 360 does not control third-party suppliers
• Commerce 360 does not guarantee their performance
• The client remains responsible for entering into contracts with third parties
• Third-party pricing and functionality may change
• Third-party services may experience downtime, security incidents or changes in availability

A recommendation does not create a warranty in relation to the third party.

9. Artificial intelligence and technology tools

Commerce 360 may use appropriate technology tools, including artificial intelligence-assisted tools, as part of research, analysis, drafting, operational support or productivity processes.

Where such tools are used, Commerce 360 remains responsible for applying appropriate professional judgement to its own deliverables.

Clients should not provide confidential, personal or sensitive information for use in technology systems unless this has been agreed and appropriate safeguards are in place.

10. Intellectual property

Unless otherwise stated, the content of commerce360.uk is owned by or licensed to Commerce 360.

This may include:

• Text
• Branding
• Logos
• Graphics
• Frameworks
• Commercial models
• Methodologies
• Documents
• Presentation formats
• Diagrams
• Case studies
• Articles
• Website design
• Images
• Data presentations
• Downloadable materials

All applicable intellectual property rights are reserved.

You may view and print reasonable portions of the website for internal business reference.

You must not, without prior written permission:

• Reproduce substantial portions of the website
• Republish website content
• Sell website material
• Adapt Commerce 360 frameworks for commercial resale
• Present Commerce 360 material as your own
• Remove copyright or ownership notices
• Use the Commerce 360 name or logo in a way that implies endorsement or partnership

11. Client deliverables and intellectual property

Intellectual property relating to paid client work should be addressed in the relevant client agreement.

Unless otherwise agreed, Commerce 360 may retain ownership of:

• Pre-existing methodologies
• Frameworks
• Templates
• Know-how
• Processes
• Diagnostic approaches
• Generic models
• Tools developed independently of a specific client engagement

A client may receive appropriate rights to use agreed deliverables for its own internal business purposes.

Client-specific confidential information will not be knowingly disclosed publicly without appropriate authority.

12. Case studies and performance results

Commerce 360 may describe relevant professional experience, assignments, projects or commercial outcomes for the purpose of demonstrating capability.

Where performance data is shown, Commerce 360 aims to present it fairly and accurately based on available records.

Performance results should not be interpreted as guarantees that another business will achieve equivalent outcomes.

Where appropriate:

• Organisations may be identified by name
• Organisations may be described generically
• Certain details may be omitted to protect confidentiality
• Results may relate to work undertaken during previous executive or leadership roles rather than a direct Commerce 360 client engagement

Commerce 360 will endeavour to make relevant context clear.

13. Testimonials

Testimonials or recommendations may reflect the personal views and experiences of the individuals who provided them.

They do not constitute guarantees of future performance.

Commerce 360 may shorten or format testimonials for presentation provided that the meaning of the original statement is not materially changed.

14. Website availability

Commerce 360 aims to keep commerce360.uk accessible and functioning properly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance
• Hosting problems
• Network issues
• Security work
• Software updates
• Technical failures
• Circumstances outside Commerce 360's control

Commerce 360 may change, suspend or withdraw parts of the website where reasonably necessary.

15. External links

Commerce360.uk may contain links to websites operated by third parties.

These links are provided for information or convenience.

Commerce 360:

• Does not necessarily endorse third-party content
• Does not control external websites
• Is not responsible for their availability
• Is not responsible for their privacy practices
• Is not responsible for losses resulting from use of third-party websites

Users should review the applicable terms and privacy policies of third-party websites.

16. Confidentiality

Website enquiries should not normally contain highly confidential, commercially sensitive or privileged information unless appropriate arrangements have first been agreed.

Submitting information through a general website form does not by itself create a formal confidentiality agreement.

Where Commerce 360 enters into a consultancy engagement, confidentiality obligations may be included in the relevant agreement.

17. Data protection

Personal information is handled in accordance with the Commerce 360 Privacy Policy.

Use of cookies and similar technology is addressed in the Commerce 360 Cookie Policy.

These policies should be read alongside these Terms.

18. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing is intended to exclude or restrict liability for:

• Death or personal injury caused by negligence where such liability cannot lawfully be excluded
• Fraud or fraudulent misrepresentation
• Any other liability that cannot legally be excluded or restricted

Subject to the above, Commerce 360 will not be responsible for losses resulting solely from reliance on general information published on the website where tailored professional advice should reasonably have been obtained.

To the extent permitted by law, Commerce 360 will not be liable for indirect or consequential losses arising solely from use of or inability to use the public website.

Any limitation of liability applying to a paid consultancy engagement will be set out separately in the relevant client agreement.

19. Business users

Commerce 360's services are primarily intended for businesses and professional organisations.

If you use the website on behalf of a company or organisation, you confirm that you have authority to act for that organisation where relevant.

Any specific consultancy contract will ordinarily be a business-to-business agreement unless expressly agreed otherwise.

20. Consumer rights

Nothing in these Terms is intended to remove rights that cannot legally be excluded.

If a service is supplied to an individual acting as a consumer rather than for business purposes, applicable consumer protection legislation may provide additional rights.

Those statutory rights will apply where relevant.

21. Changes to these Terms

Commerce 360 may update these Terms periodically to reflect:

• Changes to the website
• Changes to services
• Changes to business practices
• Changes to technology
• Changes to applicable law or regulation

The latest version will be published on commerce360.uk.

The date of the latest revision will be shown at the top of this page.

Changes to these website Terms do not automatically amend the terms of an existing signed client agreement.

22. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. No waiver

If Commerce 360 does not immediately enforce any provision of these Terms, this does not mean that it has waived the right to enforce that provision later.

24. Third-party rights

Unless expressly stated otherwise, no person other than Commerce 360 and the relevant user or contracting party is intended to have rights under these Terms.

25. Governing law

These Terms are governed by the laws of England and Wales.

For business users, the courts of England and Wales will have jurisdiction in relation to disputes arising from these website Terms, subject to any different jurisdiction expressly agreed in a client contract.

Nothing in this clause is intended to remove any mandatory legal rights that apply to an individual consumer.

26. Contact

If you have a question about these Terms, contact:

Commerce 360

Email: hello@commerce360.uk
Website: commerce360.uk