Cookie Policy

This Cookie Policy explains how Commerce 360 uses cookies and similar technologies when you visit commerce360.uk.

It should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files that may be stored on your computer, smartphone, tablet or other device when you visit a website.

They can help websites:

• Function correctly
• Remember preferences
• Maintain security
• Understand how visitors use the website
• Improve website performance
• Measure the effectiveness of content or campaigns

The rules can also apply to technologies other than conventional cookies, including:

• Tracking pixels
• Scripts and tags
• Web storage
• Device identifiers
• Link tracking
• Fingerprinting technologies

For simplicity, this policy generally refers to these technologies collectively as cookies and similar technologies.

2. Who we are

Commerce 360 is an independent ecommerce, merchandising and omnichannel consultancy.

Website:

commerce360.uk

Email:

hello@commerce360.uk

If you have questions about our use of cookies or similar technologies, please contact us using the email address above.

3. How Commerce 360 uses cookies

Commerce 360 may use cookies and similar technologies for the following purposes.

Strictly necessary technologies

These are used where necessary to make the website work or provide functionality requested by the user.

They may support activities such as:

• Website security
• Fraud or spam prevention
• Form submission
• Network management
• Remembering privacy or cookie choices
• Maintaining essential website functions

Where a technology is genuinely strictly necessary, consent is not normally required.

Statistical and analytics technologies

We may use technologies to understand how the Commerce 360 website is being used.

This can include information such as:

• Number of visitors
• Pages viewed
• Popular pages
• Visitor journeys through the website
• Device and browser type
• General website performance
• How visitors interact with content

Where Commerce 360 relies on the statutory statistical-purpose exception, the information must be used only for statistical purposes aimed at improving the website or service.

Where that exception applies, users will be provided with clear information and a simple way to object.

If analytics technologies are also used for other purposes, such as advertising, profiling or cross-site tracking, they will not qualify for this exception and appropriate consent will be required.

Preference and functionality technologies

These technologies may help the website remember choices or adapt its appearance or functionality to your preferences.

Examples may include:

• Display preferences
• Interface settings
• Accessibility choices
• Language preferences
• Remembering selected website options

Certain limited functionality technologies may be used without prior consent where they satisfy the applicable legal exception.

Where that exception is relied upon, users will be given a simple way to object.

Marketing and advertising technologies

Commerce 360 may in future use technologies that help:

• Measure advertising campaigns
• Understand which marketing channels generate visits
• Deliver or measure relevant advertising
• Create or use audience segments
• Track activity across websites or services

These technologies are not treated as strictly necessary.

Where required by law, they will only be activated after appropriate consent has been obtained.

Commerce 360 will not treat silence, continued browsing or inactivity as valid consent where affirmative consent is required.

4. Categories of cookies

The website may use the following categories.

Essential

Required for the website to function securely and correctly.

Consent required: Normally no.

Analytics / Statistics

Used to measure and understand website usage and improve the website.

Consent required: Depends on how the technology is configured and used.

Where it falls fully within the applicable statistical-purpose exception, consent may not be required, but users must be clearly informed and given a simple means of objecting.

Where the use goes beyond that exception, consent will be requested before the technology is activated.

Preferences / Functionality

Used to remember user choices or adjust the appearance or functionality of the website.

Consent required: Depends on the nature and purpose of the technology.

Certain limited uses may qualify for an exception, provided the legal conditions are met and users are able to object.

Marketing

Used for advertising, profiling, remarketing or related campaign-measurement purposes.

Consent required: Yes, where required by applicable law.

5. First-party and third-party cookies

First-party cookies

These are set directly by commerce360.uk.

They may be used for purposes including:

• Essential functionality
• Security
• Cookie preference management
• Website analytics

Third-party cookies and technologies

Some website functionality may be provided by third parties.

Depending on the services enabled, these could include providers of:

• Website hosting
• Analytics
• Form processing
• Email delivery
• Embedded media
• Social media functionality
• Advertising or campaign measurement

Third-party services may set or access cookies or similar technologies subject to their own privacy practices.

Commerce 360 will aim to provide sufficient information about relevant third parties where their technologies are used.

6. Current cookie technologies

The exact technologies used on commerce360.uk may change as the website develops.

The live cookie preference tool should show the current categories of cookies and technologies enabled on the website.

Where practical, information should include:

• Cookie or technology name
• Provider
• Purpose
• Category
• Duration
• Whether it is first-party or third-party

The website should be reviewed periodically to ensure the cookie list remains accurate.

7. Cookie duration

Cookies may be either:

Session cookies

These normally expire when you close your browser.

Persistent cookies

These remain on your device for a specified period or until they are removed.

Commerce 360 aims to retain cookies only for as long as reasonably necessary for their stated purpose.

Cookie durations may vary depending on the technology being used.

8. Your cookie choices

Where a cookie preference or consent tool is available, you can use it to manage your choices.

Depending on the technologies used, this may allow you to:

• Accept optional cookies
• Reject optional cookies
• Enable or disable particular categories
• Object to qualifying analytics or preference technologies
• Change your choices later

Your choices should remain available through a link such as:

Cookie Settings

or

Manage Cookies

in the website footer.

Where consent is required, optional technologies should not be activated before the relevant consent has been obtained.

9. Objecting to analytics or functionality technologies

Where Commerce 360 relies on the statistical-purpose or appearance/functionality exceptions rather than consent, you will be provided with a simple and free means of objecting.

This may be provided through the same cookie preference tool used for other categories.

If you object, Commerce 360 should stop using the relevant technology on your device for that purpose.

10. Browser controls

Most web browsers allow you to control cookies through their settings.

Depending on your browser, you may be able to:

• Delete existing cookies
• Block all cookies
• Block third-party cookies
• Allow selected websites to use cookies
• Clear cookies when the browser closes
• Use private or incognito browsing

Blocking all cookies may affect the functionality of some websites.

Browser settings should not be treated as the only method for managing choices where Commerce 360 is legally required to provide its own consent or objection mechanism.

11. Embedded content and external services

Commerce360.uk may occasionally include content or functionality supplied by third parties.

Examples could include:

• LinkedIn
• Video platforms
• Maps
• Booking tools
• External forms
• Social sharing functionality

These services may use cookies or similar technologies.

Where those technologies are not exempt from consent requirements, they should not load until the relevant consent has been provided.

12. Website forms

The Commerce 360 contact form may use technologies designed to:

• Process enquiries
• Prevent spam
• Detect automated submissions
• Maintain website security

Technologies that are genuinely necessary to securely process a form requested by the user may fall within an applicable exemption.

Information submitted through a contact form is handled in accordance with our Privacy Policy.

13. Analytics

If Commerce 360 uses an analytics service, it should be configured in a privacy-conscious manner.

Where Commerce 360 wishes to rely on the UK statistical-purpose exception rather than consent, the technology must be used solely to collect statistical information about use of the Commerce 360 website for the purpose of improving it.

In that situation:

• Users must receive clear and comprehensive information
• Users must be given a simple and free means of objecting
• Individual-level information should not be retained longer than necessary for aggregation
• Information should not also be used for advertising, profiling or other incompatible purposes
• Any third-party analytics provider should only use the information for the permitted statistical purpose

If these conditions are not met, prior consent should be obtained.

14. Marketing and remarketing

If Commerce 360 introduces advertising pixels, remarketing services or cross-site tracking in the future, the website cookie controls must be updated before those technologies are activated.

These technologies should normally be placed within a clearly identified Marketing category.

They should not be activated merely because a visitor has landed on the website.

15. Changes to cookie use

Commerce 360 may change the technologies used on the website as:

• Website functionality changes
• New services are introduced
• Analytics tools change
• Marketing activity develops
• Legal requirements change

Where cookie use materially changes, this policy and the website cookie controls should be reviewed and updated.

Fresh consent should be obtained where legally required.

16. Changes to this Cookie Policy

Commerce 360 may update this Cookie Policy periodically.

The latest version will be available on commerce360.uk.

The date of the most recent revision will be shown at the top of this page.

17. Privacy

Where information collected through cookies or similar technologies constitutes personal information, it will also be handled in accordance with the Commerce 360 Privacy Policy.

Please refer to that policy for information about:

• How we use personal information
• Lawful bases
• Data retention
• Data sharing
• International transfers
• Your data protection rights

18. Contact

If you have any questions about this Cookie Policy or the technologies used on the Commerce 360 website, contact:

Commerce 360

Email: hello@commerce360.uk
Website: commerce360.uk